FAQ (Frequently Asked Questions)

If you did not make the enrollment payment and are outside the deadline to request a payment extension, you must go to the FAE Intranet and request Late Enrollment (Matrícula fuera de plazo) by following these steps:

Access the FAE Intranet Log in to the system with your credentials (username and password, or Clave Única). Go to the Requests Section In the main menu, select the option: Utilities (Utilidades) > Requests (Solicitudes) > New (Nuevo). Select the Type of Request Search for and select the option corresponding to “Late Enrollment” (Matrícula fuera de Plazo).

Submit the request Verify all information before sending. Click Submit (Enviar) to formally register your request.

If you need to submit a reinstatement request as a FAE USACH student, you can do so through the FAE Intranet following these steps:

• Access the FAE Intranet
• Log in to the system with your credentials (username and password, or Clave Única).
• Go to the Requests Section
• In the main menu, select the option:
• Utilities (Utilidades) > Requests (Solicitudes) > New (Nuevo).
• Select the Type of Request
• Search for and select the option corresponding to “Reinstatement” (Reincorporación).
• Submit the Request Carefully review all information before submitting.
• Click the Submit (Enviar) button to formalize your request.

A considerar:

• After failing a subject for the second time, your first request for reinstatement due to academic reasons will be automatically approved.
• Upon failing the same subject for a third time, your request must be escalated to the FAE Associate Dean of Teaching.

1. Access the FAE Intranet
   • Log in to the system with your credentials (username and password, or Clave Única).
2. Go to the Requests Section
   • In the main menu, select the option: Utilities > Requests > New.
3. Select the Type of Request
   • Search for and select the option corresponding to “Temporary Withdrawal” (Retiro Temporal).
4. Complete the Request Form
   • Provide the required information, such as:
   • Reason for Temporary Withdrawal: Clearly explain the personal, academic, or health reasons that justify your temporary withdrawal.
   • Withdrawal Period: Indicate the semester/year you are withdrawing (for example: First semester 2025).
   • Supporting Documentation: Attach medical certificates, employment letters, or any document that supports your request.
5. Submit the Request
   • Carefully review all information before sending.
   • Click the Submit button to formalize your request.

Important Advice

• According to Art. 18 of the General Regulations for Undergraduate Studies, to request a temporary withdrawal, the student must be enrolled in the academic period they wish to withdraw from. This way, they maintain their status as a regular student.
• Deadlines: Complete this procedure as soon as possible, as there are deadlines for submitting temporary withdrawal requests.
• Write Clearly: State your situation precisely, politely, and with the necessary details.

1. Access the FAE Intranet
   • Log in to the system with your credentials (username and password, or Clave Única).
2. Go to the Requests Section
   • In the main menu, select the option: Utilities > Requests > New.
3. Select the Type of Request
   • Search for and select the option corresponding to “Withdrawal from Degree” (Renuncia a la Carrera).
4. Complete the Request Form
   • Provide the necessary information, including:
   • Reason for Withdrawal: Clearly explain the reasons leading you to this decision (e.g., personal, academic, or work-related reasons).
   • Supporting Documentation: Attach any relevant document that supports your decision, if applicable (although in many cases it is not mandatory).
5. Submit the request
   • Carefully review all information before sending.
   • Click the Submit button to formalize your request.

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Aspects to Keep in Mind

• Final Decision: Consider that withdrawing from the degree is a definitive process. Make sure you are certain before submitting the request.
• Advice: If you have doubts about this decision or its implications (such as scholarships or student benefits), consult with your Head of Program or the student benefits office.

1. Access the FAE Intranet
   • Log in to the system with your credentials (username and password, or Clave Única).
2. Go to the Requests Section
   • In the main menu, select the option: Utilities > Requests > New.
3. Select the Type of Request
   • Search for and select the option corresponding to “Study Extension” (Prórroga de Estudios).
4. Complete the Request Form
   • Provide the necessary information, including
   • Reason for Extension: Clearly explain why you need more time to finish your studies. Include academic, personal, or force majeure reasons, as applicable.
   • Extension Period: Indicate the period you plan to be away from the university (for example: First semester 2025).
   • Supporting Documentation: Attach any relevant document that supports your decision, if applicable.
5. Submit the request
   • Carefully review all information before sending.
   • Click the Submit button to formalize your request.

Step by step

1. Access the FAE Intranet
   • Access https://intrafae.usach.cl/intranetv7/CommonLoginEnableForm and log in with the required credentials.
2. Enter “Requests” (Solicitudes)
   • From the main menu, search for and select Utilities (Utilidades), then proceed to Requests (Solicitudes)
3. Choose the Request you want to make
   • Select File Processing (Tramitación Expediente)
4. Select the type of request
   • Choose Bachelor’s Degree (Licenciatura) or Professional Title (Título profesional), depending on your academic situation. Important: If you wish to process your professional title, you must have previously processed your Bachelor’s Degree.
5. Submit the corresponding documents
   • Upload the files indicated on the platform.
6. Ensure you complete all required steps
   • Verify that all your data and documents are correct and click Submit (Enviar).
7. Check the status of your request
   • Once generated on the intranet, you can see the status: Under Review (En revisión), Noted/Action Required (Observada), or Accepted (Aceptada).

Important: deadlines may vary depending on the academic period and volume of requests. Periodically check the status on the Intranet.

Recommendations to avoid observations

• Check that your personal data and other requested information are correct.
• Upload legible PDF documents. If applicable, merge several pages into a single file.
• Use your institutional email and keep your contact information updated
• Read the on-screen instructions before submitting.